That's typically how residential VoIP phone service works, unless you have an IP phone. Vonage and magicJack both use a VoIP adapter to turn the analog signals produced by your regular phone into digital signals. The digital signals are compressed and broken into packets, and the packets are sent over the Internet. One main difference seems to be that Vonage markets the calling service ("Oh, and by the way you'll need an adapter"), whereas magicJack sells the adapter ("Oh, don't forget to sign up for our calling service").īut, the process is similar. magicJack: Both use an analog telephone adapter (ATA), or VoIP phone adapter, to access the data signals used by the Internet. How Does a VoIP Adapter Create Internet Phone Service?Īs far as VoIP adapters go, it's the same story when comparing Vonage vs. With the money Vonage charges however, one has every reason to expect better service. They've had to make sacrifices to be able to offer such low rates, and one of those sacrifices is that they have to rely on a chat room to handle support and billing questions. Ultimately, customers should understand that with prices as low as magicJack charges, you shouldn't expect a perfect customer service department. The customer service still don't get the best ratings however, because they are handled through an online chat room instead of a phone number.
#Magicjack app cost plus#
However, magicJack PLUS now includes HD voice and Echo Control, so these complaints are no longer quite as revalent as they once were. Complaints seem to be pretty evenly distributed between lousy customer service, and terrible call quality and dropped calls.
MagicJack, however, continues to have reviews on that could cerrtainly be higher. They also proactively handle a lot of complaints through their Twitter account now. Vonage has made inroads in customer service: Most of the negative comments on about their customer service date from 2010 or before. magicJack, one other similarity is that both are known to have customer service issues.
#Magicjack app cost free#
Vonage offers no-contract, no-commitment Internet phone service that ranges from about $12/month to $55/month with a free VoIP adapter.In a nutshell, their Internet phone services work like this:
As one of our paid advertisers, magicJack deserves a comparison against one of the biggest players in the residential VoIP industry.
#Magicjack app cost registration#
The actual technology - a Voice over Internet Protocol (VoIP) adapter paired with an Internet connection to establish Internet phone service - is very similar. However, magicJack adapters also require registration with your computer. magicJack, the basic difference lies in the fine print: the contracts, calling plans, and calling costs. Vonage and magicJack are two methods for residential customers to access low-cost Internet phone service using an adapter and their high-speed Internet connection.